What KPIs Should I Track with My Agency?

A team member reviews key agency KPIs on a large monitor, analyzing performance data. In the background, another colleague focuses on their tasks, highlighting our commitment to results-driven teamwork.

When you’re investing thousands into marketing each month, you deserve to know exactly what you’re getting in return. That’s where marketing KPIs (Key Performance Indicators) come in. These aren’t just vanity numbers or confusing charts. The right KPIs act like a scoreboard, showing whether your marketing agency is helping you grow or just burning through […]

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How Real Leaders Show Appreciation to Their Employees

Four construction workers in orange safety vests and yellow hard hats demonstrate leadership and teamwork on a rooftop, with houses and mountains visible in the sunny background.

It’s easy to say you value your team, but showing it? That’s where real leadership shines. Whether you’re running a small crew or a growing company, how you recognize and appreciate your employees can make or break your culture. It’s not just about gift cards or shoutouts (though those help). It’s about creating a workplace […]

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Roofing Profit Secrets: Lessons From The Pros

Four industry experts share roofing profit strategies in the "Roofing Profit Panel" and "Roofing Cashflow Kings," revealing actionable insights for business success.

Most roofing companies don’t have a revenue problem, they have a profit problem. You can pull in millions a year and still feel broke at the end of every season. That’s why smart contractors are looking beyond revenue and focusing on roofing profit secrets that actually work. It’s not about grinding harder or chasing every […]

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What You Gain by Hiring a Marketing Agency With a Fully In-House Team

Three team members collaborate around a table in a modern office, reviewing a technical diagram displayed on-screen. Laptops are open for active discussion, and a whiteboard provides additional context for their in-house strategy session.

When you hire a marketing agency, you’re trusting them to actually know your business. But here’s the thing: a lot of agencies outsource everything — strategy, communication, even the people who are supposed to be managing your account. That’s not how we do things. At our agency, all strategy, creative direction, and client communication is […]

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In-House vs. Outsourced Marketing: What’s Right for Contractors?

A man with long hair and a white cap sits at a desk, reviewing in-house vs. outsourced marketing strategies with a woman sporting pink-highlighted hair and earbuds. They collaborate in a modern, well-lit office—illustrating Hook Agency's commitment to creative, results-driven teamwork.

In-house vs. outsourced marketing is one of the biggest decisions contractors face as they grow. If you’ve spent any time building your business, this question has probably crossed your mind, or kept you up at night. On one hand, building a team in-house gives you control. On the other, outsourcing gives you access to specialized […]

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When Should You Hire a General Manager? Key Signs & Smart Strategies

Two bearded men stand outside a house next to a car, actively discussing general manager strategies—one in a denim shirt, the other in plaid.

You’re growing. Kinda. More leads. Bigger team. But everything still runs through you. For a lot of home service business owners, growth eventually hits a wall—not because the work isn’t coming in, but because everything still depends on them. You’re answering the phones, reviewing estimates, dealing with the team, putting out fires. And even though […]

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What are the Top 3 Things to Look for in a Marketing Company?

Three marketing professionals meet at a conference table in a modern office. One types on a laptop as the others engage and listen. Glass walls and office chairs define the contemporary workspace—capturing Hook Agency’s collaborative approach in action.

Choosing the right marketing company? Yeah… easier said than done. You’ve got: It’s a noisy space. And it’s easy to fall for flash instead of real strategy. But what actually matters? What should you be looking for before signing a contract? We pulled insights from contractors, agency leaders, and people deep in the home service […]

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ServiceTitan Alternatives: What Contractors Are Actually Using

A cluster of contractor software logos—including Salesforce, Jobber, and others—are displayed in circular formation on a dark background. To the right, a prominent circle features a stylized flexing arm holding a wrench, symbolizing strength and expertise.

ServiceTitan is powerful. No doubt about it. It’s packed with features, built for growing teams, and dominates the home services space. But let’s be real — it’s not for everyone. Some businesses outgrow it. Others never quite get the hang of it. The learning curve is steep. The cost isn’t light. And unless it’s set […]

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Who is an Ideal Hook Agency Client?

A unified team—representing the ideal Hook Agency client—poses for a group photo in front of multiple white utility trucks and a black O'Donnell Roofing Co. truck, outside a gray commercial building. Their matching green shirts reflect professionalism and strong company branding.

We’ve worked with a lot of home service businesses. And one thing we know for sure? Timing matters. Not every company is ready to dive into SEO, Google Ads, and a full website revamp. That’s totally fine. We’re big believers in meeting businesses where they’re at. But when you’re ready to grow—and you want a […]

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