Recently, CEO of Hook Agency Tim Brown got to talking with top roofers in the industry about how to draw in more reviews for your company. Listen to the below lineup of top-notch roofers as they give their insights on ways you can get more reviews.
Dominick Fraser – Fraser Roofing
Ben Morrow – Roof Tiger
Randy Brothers – Elite Roofing
Jason Reisman – Eustis Roofing
Ty Cobb Backer – TC Backer Construction
Mark Godaire – Monarch Roofing
Randy Hurtado – DT Companies
Daniel Zavodney – ZGI Contracting
Aaron Christy – Indy Roofing
Charlie Anderson – Dreamworx Roofing
Quick Video Recap:
These top roofers share how to get more reviews for your business, specifically in the roofing industry. They emphasize the importance of providing excellent service as the first step towards getting good reviews. They encourage asking your customers straight-up for reviews and not being afraid to do so.
One interesting tip they share is asking for reviews not just from your customers but also from people who you’ve interacted with during inspections or referrals, such as realtors and subcontractors.
In a nutshell, it’s all about providing great service, asking for reviews consistently, and using creative strategies and technology to encourage and facilitate the review process.
**Watch this quick 4 minute video to hear all of their personal recommendations on how to get more customer reviews and how to encourage reviews from your already loyal customers.**
8 Easy, Actionable Tips to Get More Reviews
As a business owner, you can’t afford to overlook how important reviews are. Online reviews are the lifeblood that can make or break your reputation. Positive reviews can skyrocket your credibility, while negative ones can send customers fleeing. So, what can you do to ensure that you get more reviews for your business? We’ve got you covered with these 8 tips that can make a world of difference.
#1 Provide Exceptional Service 💯
Let’s start with the basics. Exceptional service should be your bread and butter. Customers are more likely to leave positive reviews–whether they’re Google reviews, Facebook reviews, or wherever–when they’ve had an outstanding experience. So, go the extra mile, exceed expectations, and watch those five-star reviews roll in.
#2 Ask for Your Reviews 🙋
Here’s the golden rule—ask, and you shall receive. Don’t be shy about asking your customers to leave reviews. Make it a part of your routine, and remember, every review counts. Your customer reviews not only helps your business grow but also strengthens the trust and connection with your audience.
#3 Do the Reviews with Them, Right Then and There
Strike while the iron is hot! When customers think about leaving a review, do it with them on the spot. It’s a simple yet effective way to increase your chances of getting that otherwise hidden feedback. Plus, it shows your genuine interest in their opinions and leaves a lasting impression of your commitment to exceptional service.
#4 Utilize Technology and Apps 📱
In today’s tech-savvy world, there’s no excuse not to make the review process easy and seamless. Consider using tools like Pulse Imp or Google Cards that bring customers directly to your review page. It’s all about convenience, and by simplifying the process, you’re more likely to receive timely and positive feedback from satisfied customers.
#5 Create Referral Programs and Competitions 🏆
Why not turn your satisfied customers into your marketing team? Create a referral program where they are rewarded for recommending your services. Encourage friendly competitions among your team members, too. It’s a win-win; your customers get rewarded, and your reviews multiply. Without incentivizing your customers to leave a review, you could be seriously hurting your lead generation.
#6 Think Outside the Box 📦
Reviews aren’t limited to just your customers. Reach out to realtors, agents, subcontractors, local businesses, and anyone else you collaborate with. They can provide valuable perspectives on how you operate, helping potential customers make informed decisions. Getting input from many different people can help create a clear picture of how trustworthy and skilled your business is.
#7 Appeal to Emotion 🎭
Never underestimate the power of emotion. Show your customers that you genuinely appreciate their support. Let them know that reviews are the lifeblood of your company and the key to its success. When people feel appreciated, they’re more likely to go that extra mile for you. Building strong emotional connections with your customers not only benefits your reputation but also fosters loyalty and trust that can lead to lasting relationships with your clients.
Start Getting More Reviews Now
Incorporating these tips into your business strategy can lead to an influx of positive reviews that will set you apart from the competition. Remember, how to get more reviews for your business isn’t just about numbers; it’s about building trust and credibility within your community.
So, go ahead, provide exceptional service, ask for reviews, and make it easy for your customers to leave feedback. You’ll be reaping the rewards in no time!