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38 IT Services Statistics You Won’t Believe

2020 was no doubt a crazy and challenging year that brought about a lot of confusion for where things may be heading. However, through all that confusion, there is still some basic…

Estimated Read Time:  6 minutes



2020 was no doubt a crazy and challenging year that brought about a lot of confusion for where things may be heading. However, through all that confusion, there is still some basic concept that will help to form what the future will bring.

With digital operations becoming more important than ever and many changes taking place with the way things are getting done, the influence technology has is massive for bringing about these new approaches.

Thanks to all these new changes, the technology industry will undoubtedly take a new shape and show us a different future.

Whether you came here looking for IT services statistics or looking to grow your business through IT Services SEO or IT Services Website Design, we want to help. So with that, here are 40 IT Services statistics for you to learn up on.


38 IT Services Statistics

  1. The global information technology industry reached $5 trillion in 2019. (Finance Online)
  2. IT services market research shows that, in 2019, spending in this area amounted to over 1,0oo billion U.S. dollars worldwide.(Finance Online)
  3. The managed services market reached over 190 billion U.S. dollars in size in 2019 due to the outsourcing of certain computing and IT-related processes such as cloud computing, IT infrastructure, and managed IT security. (Finance Online)
  4. The enterprise SaaS market is now generating $20B in quarterly revenues for software vendors, a number that is growing by 32% per year. (Finance Online)
  5. Worldwide public cloud services market is projected to grew 17.5% in 2019 to total $214.3 billion, up from $182.4 billion in 2018. (Finance Online)
  6. Enterprises with a hybrid strategy (combining public and private clouds) grew to 58% in 2019 from 51% in 2018, while the number of organizations with a strategy of multiple public clouds or multiple private clouds declines slightly. (Finance Online)
  7. Global IT market reached about USD164 billion in 2018. This number is projected to increase to around USD1.6 trillion by 2025.(Finance Online)
  8. Employment of computer and information technology occupations is projected to grow 12% from 2018 to 2028, much faster than the average for all occupations. These occupations are projected to add about 546,200 new jobs, with companies looking to fill their ranks with specialists in cloud computing, collating and management of business information, and cybersecurity. (Finance Online)
  9. 4 in 10 U.S. tech firms report having job openings and are actively recruiting candidates for technical positions. (Finance Online)
  10. 43% of tech firms are hiring to backfill departing staff or retirements. (Finance Online)
  11. 61% of organizations insist that Machine Learning & Artificial Intelligence will be among their top data initiatives in 2018 and 2019. (Finance Online)
  12. Application Software Developer was one of the top IT jobs for 2019, with an annual median salary of $101,790. (Finance Online)
  13. JavaScript is still the most popular programming language, with over 10 million users. Also, 3 million developers joined the community in one year. (Finance Online)
  14. Python has reached 7 million active developers and is closing in on Java in terms of popularity, thanks to 62% of machine learning developers and data scientists who now use Python. (Finance Online)
  15. There has been a 29% increase in demand for data scientists year over year and a 344% increase since 2013 — a dramatic upswing. But while demand — in the form of job postings — continues to rise sharply, searches by job seekers skilled in data science grew at a slower pace (14%), suggesting a gap between supply and demand. (Finance Online)
  16. The number of enterprises implementing artificial intelligence (AI) grew 270% in the past four years and tripled in the past year (Finance Online)
  17. Machine learning market is expected to grow to $8.81 billion by 2022.(Finance Online)
  18. Over a third of the US population (111.8 million people) used a voice assistant monthly in 2019. (Finance Online)
  19.  40% of large businesses adopted chatbots by the end of 2019. (Finance Online)
  20. Global e-commerce will rose over to $3.5 trillion. (Finance Online)
  21. Six of the top 10 fastest-growing e-commerce countries in 2019 were from the Asia-Pacific region, led by India and the Philippines at more than 30% growth and rounded out by China, Malaysia, Indonesia and South Korea. (Finance Online)
  22. Spending on technologies and services that enable digital transformation worldwide are expected to amount to $1.18 trillion. (Finance Online)
  23. The increase is expected to be 18%, on average, and will be largely driven by the need to upgrade outdated IT infrastructure (64%), continuously escalating security concerns, and employee growth (both 47%). (Juriba)
  24. While rising IT budgets are welcome news, the resources are wasted much more than enterprises think. Flexera estimates that about 30% of all IT spending is wasted (a huge discrepancy from the believed 12%). (Juriba)
  25. In addition to waste, IT spending is increasingly becoming decentralized, making it less effective. For example, Shadow IT comprises somewhere between 30% to 50% of an organization’s IT spending. (Juriba)
  26. 76% of IT professionals say the complexity of the IT landscape is the biggest barrier to productivity among IT operations teams, (Juriba)
  27. closely followed by a heavy reliance on manual processes (61%), a glut of tools (69%), the skills shortage (60%), and obsolete systems (62%). (Juriba)
  28. Among the key categories of the global IT industry are telecom services (30%), devices and infrastructure (22%), IT and business services (21%), emerging technology (17%), and software (11%). (Finances Online)
  29. 89% of companies are expecting their IT budgets to grow this year. (Finances Online)
  30. Over a third of midsized companies experienced an increase in their IT budget because of corporate tax cuts. (Finances Online)
  31. The top factors leading to IT budget increases are outdated infrastructure (64%), increased priority on IT projects (56%), increased security concerns (56%), employee growth (43%), changes to regulations (37%), and business revenue increases (30%). (Finances Online)
  32. Companies allocate their software budget towards operating systems (12%), virtualization (10%), productivity (10%), and security (10%). (Finances Online)
  33. The budget for managed services often focuses on managed hosting (11%), storage (10%), and security (9%). (Finances Online)
  34. Cloud service budgets are mostly allocated for online backup (15%), email hosting (11%), online productivity (9%), and web hosting (9%). (Finances Online)
  35. 27% of companies believe that implementing digital transformation initiatives is a matter of survival in their respective industries. (Finances Online)
  36. Only 19% of US companies consider their operational tech as advanced. (Finances Online)
  37. 57% of companies say that leveraging key digital technologies is critical to their operations.(Finances Online)
  38. One of the top CIO goals is to redirect assets from operations to innovations. This is why there are businesses looking to create automated and abstracted NoOps IT environments to create serverless computing. (Finances Online)

Thank you for checking out these 38 IT Services Statistics – Hope you enjoyed!

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